Murugappa Water Technology & Solutions Pvt Ltd (MWTS) is committed to delivering high-quality water purifiers to customers in a timely and efficient manner. This policy outlines our shipping and delivery terms.
1. Shipping Locations
- MWTS currently ships across India.
- International shipping is not available at this time.
2. Processing and Shipping Time
- Orders are processed within 2-3 business days after payment confirmation.
- Products will be shipped within 10 to 14 days from the date of order confirmation.
- Shipping timelines may vary based on the delivery location, availability of the product, and unforeseen circumstances such as strikes, natural disasters, or government restrictions.
3. Shipping Charges
- Standard Shipping: Shipping charges, if applicable, will be mentioned at checkout before payment.
- Free Shipping: MWTS may offer free shipping on select products or promotional offers.
4. Delivery Process
- Once shipped, customers will receive an email/SMS with a tracking number and courier details to monitor the shipment status.
- Delivery is carried out by our trusted courier partners.
- If the customer is unavailable at the time of delivery, the courier service may attempt two additional deliveries before returning the product to MWTS.
5. Delayed or Failed Deliveries
- If the product is not delivered within the estimated timeframe, customers can contact MWTS customer support for assistance.
- MWTS is not responsible for delays caused by incorrect shipping addresses provided by the customer.
- If the order is returned due to an incorrect address or multiple failed delivery attempts, reshipping charges may apply.
6. Order Tracking
- Customers can track their orders using the tracking link provided in the shipping confirmation email.
- If tracking information is not updated within 48 hours of dispatch, please contact our support team.
7. Damaged or Missing Items
- If a product is received in a damaged condition or with missing parts, customers must report the issue within 48 hours of delivery with photographic evidence.
- MWTS will arrange for a replacement or refund after verifying the complaint.
8. Contact Information
For any queries regarding shipping and delivery, please contact:
Murugappa Water Technology and Solutions (MWTS)
“Parry House” 3rd Floor,
43, Moore Street,
Chennai – 600 001, India.
Phone: +91 44 25306668, 69, 70, 71 & 72
E-mail: sales@mwts.murugappa.com