Murugappa Water Technology & Solutions Pvt Ltd (MWTS) is committed to delivering high-quality water purifiers to customers in a timely and efficient manner. This policy outlines our shipping and delivery terms.

1. Shipping Locations

  • MWTS currently ships across India.
  • International shipping is not available at this time.

2. Processing and Shipping Time

  • Orders are processed within 2-3 business days after payment confirmation.
  • Products will be shipped within 10 to 14 days from the date of order confirmation.
  • Shipping timelines may vary based on the delivery location, availability of the product, and unforeseen circumstances such as strikes, natural disasters, or government restrictions.

3. Shipping Charges

  • Standard Shipping: Shipping charges, if applicable, will be mentioned at checkout before payment.
  • Free Shipping: MWTS may offer free shipping on select products or promotional offers.

4. Delivery Process

  • Once shipped, customers will receive an email/SMS with a tracking number and courier details to monitor the shipment status.
  • Delivery is carried out by our trusted courier partners.
  • If the customer is unavailable at the time of delivery, the courier service may attempt two additional deliveries before returning the product to MWTS.

5. Delayed or Failed Deliveries

  • If the product is not delivered within the estimated timeframe, customers can contact MWTS customer support for assistance.
  • MWTS is not responsible for delays caused by incorrect shipping addresses provided by the customer.
  • If the order is returned due to an incorrect address or multiple failed delivery attempts, reshipping charges may apply.

6. Order Tracking

  • Customers can track their orders using the tracking link provided in the shipping confirmation email.
  • If tracking information is not updated within 48 hours of dispatch, please contact our support team.

7. Damaged or Missing Items

  • If a product is received in a damaged condition or with missing parts, customers must report the issue within 48 hours of delivery with photographic evidence.
  • MWTS will arrange for a replacement or refund after verifying the complaint.

8. Contact Information

For any queries regarding shipping and delivery, please contact:

Murugappa Water Technology and Solutions (MWTS)
“Parry House” 3rd Floor,
43, Moore Street,
Chennai – 600 001, India.

Phone: +91 44 25306668, 69, 70, 71 & 72
E-mail: sales@mwts.murugappa.com

Here to help!

Our experts are ready to solve your water and sustainability challenges.

Call: +91 44 25306668, 69, 70, 71 & 72

Email: solutions@mwts.murugappa.com

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