Murugappa Water Technology & Solutions Pvt Ltd (MWTS) is committed to ensuring customer satisfaction. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds.

1. Order Cancellation

  • Before Shipment:
    Customers may cancel their order before it has been shipped by contacting our customer support team. A full refund will be issued to the original payment method.
  • After Shipment:
    If an order has already been shipped, it cannot be canceled. However, customers may initiate a return as per our Return Policy (Section 2).
  • Custom or Special Orders:
    Orders for customized or specially requested products cannot be canceled once they are processed.

2. Return Policy

  • Eligibility for Returns:
    A product may be returned under the following conditions:

    • The product is damaged or defective upon delivery.
    • The wrong product was delivered.
    • There is a manufacturing defect detected within 7 days of delivery.
  • Non-Returnable Items:
    The following items are not eligible for returns:

    • Used or installed water purifiers.
    • Consumable parts (such as filters, membranes, and UV lamps) unless found defective at the time of delivery.
    • Products that are damaged due to improper installation or handling by the customer.
  • Return Process:
    1. Customers must contact our support team within 7 days of receiving the product to initiate a return.
    2. Provide details, including order number, product issue, and supporting images/videos.
    3. MWTS will arrange for product pickup or guide the customer on returning the product.
    4. Upon verification, a replacement or refund will be issued.

3. Refund Policy

  • Mode of Refund:
    Refunds will be processed to the original payment method used during the purchase.
  • Processing Time:
    • Refunds for canceled orders before shipment will be processed within 5-7 business days.
    • Refunds for returned products will be processed within 7-10 business days after the product has been inspected and approved.
  • Deductions (if applicable):
    • If a return is initiated due to reasons other than damage or defects, return shipping costs may be deducted from the refund.
    • If a customer refuses delivery without a valid reason, a restocking fee may apply.

4. Replacement Policy

  • Damaged or Defective Products:
    If a product is damaged or defective upon arrival, MWTS will replace it at no additional cost.
  • Wrong Product Received:
    If the customer receives an incorrect product, a free replacement will be arranged.

5. Contact Information

For cancellation, return, or refund requests, please contact:

Murugappa Water Technology and Solutions (MWTS)
“Parry House” 3rd Floor,
43, Moore Street,
Chennai – 600 001, India.

Phone: +91 44 25306668, 69, 70, 71 & 72
E-mail: sales@mwts.murugappa.com

Here to help!

Our experts are ready to solve your water and sustainability challenges.

Call: +91 44 25306668, 69, 70, 71 & 72

Email: solutions@mwts.murugappa.com

Make an Enquiry